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use code Bearberrywelcome for 10% off your first order
Shipping Policy
Australia wide Shipping
Shipping & Delivery
We aim to process and dispatch every Bearberry & Mellow order as efficiently as possible, while taking the time to ensure each piece is beautifully presented and carefully protected for its journey to you.
Australia-Wide Shipping
Standard Parcel Post — $8
Express Post — $12
Free Shipping on orders over $150
All Australian orders are shipped with Australia Post.
Estimated delivery times following dispatch:
Standard Parcel Post: approximately 5–10 business days
Express Post: approximately 3–5 business days
Please keep in mind that delivery times are estimates and may vary depending on your location and Australia Post delivery networks.
Pre-Order Items
If your order contains both pre-order and in-stock items, your entire order will be shipped together once the pre-order item has arrived and is ready for dispatch.
If you would prefer your available items to be sent separately, please contact us.
Processing Times
please allow 1-2 business days to process in stock items.
Our handcrafted flower baskets require a little additional care when being prepared for postage. Please allow 1–2 business days for processing before dispatch.
Larger & Delicate Items
Some Bearberry & Mellow pieces require additional care when being packed for delivery.
Our flower baskets, for example, are very lightweight but are long and wide and need to be carefully wrapped and secured inside an appropriately sized carton to prevent movement and damage during transit.
Larger homewares such as platters, vases, baskets and other fragile or oversized pieces also require additional protective packaging.
If you are placing a larger order or would ever like us to double-check the best shipping option for you, simply send us a message through the website chat box. We are always happy to check your order manually.
If Something Goes Wrong
We want every order from Bearberry & Mellow to arrive safely and for you to have a lovely experience shopping with us.
If there is ever an issue with your delivery or your order arrives damaged, please let us know as soon as possible. We will raise the issue with our shipping provider and work with you to arrange an appropriate replacement or refund.
Our shipping partner takes photo evidence of delivered parcels so if theres ever a time where your parcel is lost, we will be able to track down the issue. If you ever feel like your parcel has been delivered but was stolen from your front door, we need to issue Australia Post with a Stolen Property report through the police in your state.
You can contact us through the website chat box or email hello@bearberrymellow.com, and we will get back to you as soon as we can.
Love,
Dom xx